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Renault Zoe I (2012-2024, facelifted in 2019) recalls: manufacturer campaigns

1 documented manufacturer recall: a defect acknowledged by the brand, fixed free of charge at a dealer, even on a used car.

manufacturer campaign: 1
of 6 versions affected: 4
official RappelConso notices: 8

Is your version affected?

Find your engine (fuel type and power on the registration document): each row lists the campaigns that concern it. A recall often covers only a production period: only the vehicle identification number (VIN) settles it.

Version	Recalls
Zoe Q210 / R240 88 ch (22 kWh)Electric · 88 hp Zoe Q90 88 ch (41 kWh)Electric · 88 hp Zoe R90 92 ch (41 kWh)Electric · 92 hp Zoe R110 108 ch (41 kWh)Electric · 108 hp	Parking lock axle breakage (recall)
Zoe R110 108 ch (ZE50 52 kWh)Electric · 108 hp Zoe R135 135 ch (ZE50 52 kWh)Electric · 135 hp	No documented recall

Each campaign in detail

Parking lock axle breakage (recall)
Manufacturer recall
The axle of the parking lock (P position) in the reduction gear can break on some Zoes, and the car can then roll if the parking brake is not applied. Renault launched recalls to replace this part; they mainly concern Zoes built between July 2015 and April 2017 according to What Car?.
Fixed free of charge by a dealer and not counted in the reliability score: ask for proof the work was done (invoice, or a VIN check at a dealer).
Versions
Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
Onset
not documented
Repair
not documented
Sources

Official notices published in France (RappelConso)

Notices from the French consumer authority (DGCCRF) linked to this model, collected on 29 October 2026.

27 September 2024 — Le dossier du siège arrière peut être défectueux. Les passagers sur le siège arrière et les articles dans le coffre peuvent être catapultés vers l’avant en cas d’accident, de freinage dur, ce qui crée un risque de blessure.
Models or references
Zoe voiture de tourisme
Risk
Blessures
Official notice (new tab)
29 March 2024 — En raison d’un problème de fabrication, un court-circuit peut se produire dans la batterie haute tension. Cela augmentera le risque d’incendie.
Models or references
Zoe voiture de tourisme. Véhicules fabriqués à l’usine flins.
Risk
Incendie
Official notice (new tab)
3 July 2023 — La batterie peut cesser de fonctionner correctement pendant le cycle de charge ou le véhicule roulant, provoquant un court-circuit interne. Cela entraînera un risque accru d’incendie.
Models or references
Zoe véhicule électrique zoe équipé de batterie bt4 xlr (extra long range) ar1 * 1020 module de batterie, fabriqué dans l’usine flins
Risk
Incendie
Official notice (new tab)
12 April 2021 — Un défaut de production dans la batterie peut conduire à un court-circuit. Cela peut causer une surchauffe et des dommages aux systèmes électriques, ce qui augmente le risque d’incendie.
Models or references
Zoe voiture particulière sous le code de rappel renault: 0da5.
Risk
Incendie
Official notice (new tab)
21 February 2020 — Défaillance interne possible de la commande du moteur de la colonne de direction. Cela entraînera une perte d’aide à la direction lorsqu’il est stationnaire ou pendant la conduite, ce qui augmentera le risque d’accident.
Models or references
Captur ii, clio v, zoe neo voiture particulière sous le code de rappel renault: 0d9v.
Risk
Blessures
Official notice (new tab)
13 April 2018 — Des fissures peuvent se former dans le moyeu de la roue avant.
Models or references
Captur, clio, zoé voiture de tourisme
Risk
Blessures
Official notice (new tab)
6 April 2018 — Un élément du mécanisme de freinage de stationnement peut être défectueux.
Models or references
Zoé voiture particulière
Risk
Blessures
Official notice (new tab)
23 February 2018 — Une pédale d’accélérateur nissan peut avoir été installée au lieu d’une pédale d’accélérateur renault.
Models or references
Zoe voiture de tourisme
Risk
Blessures
Official notice (new tab)

Checking that a recall was done

Note the vehicle identification number (VIN): box E of the French registration certificate.
Ask a dealer of the brand whether each campaign was carried out on this VIN: the check and the repair are free.
Ask the seller for the invoice or dealer certificate for each recall.

Where to check online

Check vehicle recalls (DVSA) (new tab) : for a car registered in the UK, by make, model and VIN.
RappelConso (new tab) : the official French recall website (DGCCRF): search for the make and model.
Safety Gate (new tab) : European alerts on dangerous products, vehicles included.

Recalls of rival models

The same data for the alternatives suggested in the guide.

Model	Recalls	Known faults	Reliability
Peugeot e-208 II	1	2	4.5/5
Renault Clio V	0	3	4.0/5

Recall FAQ

How many recalls has the Renault Zoe I (2012-2024, facelifted in 2019) had?

We have documented 1 manufacturer recall for the Renault Zoe I (2012-2024, facelifted in 2019): Parking lock axle breakage (recall).

Which versions of the Renault Zoe I (2012-2024, facelifted in 2019) are affected?

Affected versions: Zoe Q210 / R240 88 ch (22 kWh) (1), Zoe Q90 88 ch (41 kWh) (1), Zoe R90 92 ch (41 kWh) (1), Zoe R110 108 ch (41 kWh) (1). No documented recall for: Zoe R110 108 ch (ZE50 52 kWh), Zoe R135 135 ch (ZE50 52 kWh).

How do I know whether the recalls were done on a used Renault Zoe I (2012-2024, facelifted in 2019)?

Note the vehicle identification number (VIN): box E of the French registration certificate. Ask a dealer of the brand whether each campaign was carried out on this VIN: the check and the repair are free. Ask the seller for the invoice or dealer certificate for each recall.

Do I have to pay for a recall?

No: a manufacturer recall is fixed free of charge by the brand's dealer network, even on a used car bought privately, as long as the campaign is open.

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