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Renault Zoe I (2012-2024, facelifted in 2019) faults

3 faults documented by at least two sources, listed by version then by mileage at onset when known.

Good choice, check first
Reliability
4.0/5

3 known faults

Zoe Q210 / R240 88 ch (22 kWh)

  1. On-board charger "Chameleon" failure (AC charging impossible)

    Severity 2/3 · Costly

    The AC charging system ("Chameleon" charger) can display errors and then refuse to charge. The EV Clinic workshop receives more than ten Zoe R240 and Q210 a month that no longer charge on an AC wallbox: the fault can affect several components (BCB module, EMC filter, rotor winding), hence costly repairs. One owner received a quote of 7,400 euros on an eight-year-old Zoe; Car Verif reports repairs of 3,000 to 4,000 euros on a small sample.

    Versions
    Zoe Q210 / R240 88 ch (22 kWh)
    Onset
    not documented
    Repair
    not documented

  2. Noisy or faulty reduction gear

    Severity 2/3 · Costly

    The reduction gear (single gear ratio between motor and wheels) is reported as a weak point: a whine or gear noise that varies with speed, sometimes up to replacement. Owners describe a reduction gear replaced twice, with more than 2,000 euros left to them outside warranty. A noise may also come from the motor bearings: a precise diagnosis is needed.

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

  3. Parking lock axle breakage (recall)

    Manufacturer recall

    The axle of the parking lock (P position) in the reduction gear can break on some Zoes, and the car can then roll if the parking brake is not applied. Renault launched recalls to replace this part; they mainly concern Zoes built between July 2015 and April 2017 according to What Car?.

    Fixed free of charge by a dealer and not counted in the reliability score: ask for proof the work was done (invoice, or a VIN check at a dealer).

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

Zoe Q90 88 ch (41 kWh)

  1. Noisy or faulty reduction gear

    Severity 2/3 · Costly

    The reduction gear (single gear ratio between motor and wheels) is reported as a weak point: a whine or gear noise that varies with speed, sometimes up to replacement. Owners describe a reduction gear replaced twice, with more than 2,000 euros left to them outside warranty. A noise may also come from the motor bearings: a precise diagnosis is needed.

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

  2. Parking lock axle breakage (recall)

    Manufacturer recall

    The axle of the parking lock (P position) in the reduction gear can break on some Zoes, and the car can then roll if the parking brake is not applied. Renault launched recalls to replace this part; they mainly concern Zoes built between July 2015 and April 2017 according to What Car?.

    Fixed free of charge by a dealer and not counted in the reliability score: ask for proof the work was done (invoice, or a VIN check at a dealer).

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

Zoe R90 92 ch (41 kWh)

  1. Noisy or faulty reduction gear

    Severity 2/3 · Costly

    The reduction gear (single gear ratio between motor and wheels) is reported as a weak point: a whine or gear noise that varies with speed, sometimes up to replacement. Owners describe a reduction gear replaced twice, with more than 2,000 euros left to them outside warranty. A noise may also come from the motor bearings: a precise diagnosis is needed.

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

  2. Parking lock axle breakage (recall)

    Manufacturer recall

    The axle of the parking lock (P position) in the reduction gear can break on some Zoes, and the car can then roll if the parking brake is not applied. Renault launched recalls to replace this part; they mainly concern Zoes built between July 2015 and April 2017 according to What Car?.

    Fixed free of charge by a dealer and not counted in the reliability score: ask for proof the work was done (invoice, or a VIN check at a dealer).

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

Zoe R110 108 ch (41 kWh)

  1. Noisy or faulty reduction gear

    Severity 2/3 · Costly

    The reduction gear (single gear ratio between motor and wheels) is reported as a weak point: a whine or gear noise that varies with speed, sometimes up to replacement. Owners describe a reduction gear replaced twice, with more than 2,000 euros left to them outside warranty. A noise may also come from the motor bearings: a precise diagnosis is needed.

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

  2. Parking lock axle breakage (recall)

    Manufacturer recall

    The axle of the parking lock (P position) in the reduction gear can break on some Zoes, and the car can then roll if the parking brake is not applied. Renault launched recalls to replace this part; they mainly concern Zoes built between July 2015 and April 2017 according to What Car?.

    Fixed free of charge by a dealer and not counted in the reliability score: ask for proof the work was done (invoice, or a VIN check at a dealer).

    Versions
    Zoe Q210 / R240 88 ch (22 kWh), Zoe Q90 88 ch (41 kWh), Zoe R90 92 ch (41 kWh), Zoe R110 108 ch (41 kWh)
    Onset
    not documented
    Repair
    not documented

No recurring fault documented for: Zoe R110 108 ch (ZE50 52 kWh), Zoe R135 135 ch (ZE50 52 kWh).

Price and diagnose repairs

Read fault codes

An OBD scanner plugged in under the steering wheel shows stored fault codes, even with warning lights off: useful during the test drive.

Parts and maintenance

Compare prices of parts for the Renault Zoe I (2012-2024, facelifted in 2019) (timing, brakes, filters) to estimate the repairs to plan for.

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